How to send back xfinity equipment

Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.

Where do I return old equipment so I don’t get charged Where do I return old equipment so I don’t get charged Skip to main content. Home. Getting Started. Guidelines . Sign in. Customer Service. Xfinity Community Forum. Customer Service. Customer Service. Need to return old equipment. U. user_1f6d77. 1 Message. …If you can send me a Direct Message with your name and address. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!Xfinity© Comcast 2024. Get online support for Xfinity products & services. Find help & support articles, chat online, or schedule a call with an agent.Returning your Xfinity equipment may require you to cancel your Xfinity services. This process is simple and can be done easily online or over the phone. Here’s a step-by-step guide on how to cancel Xfinity services: Log in to your Xfinity account or call Xfinity customer support. Click on the “Manage My Account” or “Cancel Service ...Learn how to return Xfinity equipment when you are finished using it if you have Xfinity internet or cable in your home. Follow the instructions and receive the …Mar 7, 2022 · Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press the "Enter" key on your keyboard to ... X1 TV Box equipment types. If you have multiple Xfinity X1 TV Boxes in your home, you most likely have a DVR and one or more non-DVR TV Boxes. This article lists the different models of TV Boxes that you may have, including the XG1, XG2, XG1v3, XG1v4, RNG150N, and XiD. Notes:

Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message.Hello @user_4052db I am sorry to hear of this experience and we'd be happy to help. In order for UPS to pick up the equipment, they would need a return label which can be printed online via our return center at Return Center; by selecting the correct listed equipment, or in store, we do have a partnership with them where you can just take in …I stopped services about a month ago but forgot to return my equipment. I received a bill for the unreturned equipment along with a 'partial' bill for $6.83. The partial bill was due to xfinity charging me services ahead of time, after I had submitted requests to cancel the service. Xfinity recently refunded $69 of the $77 that I was charged ...Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.The Wireless TV Box can be placed anywhere it can maintain a wireless connection to your wireless gateway or WiFi Boost Pods. When activating the X1 Wireless TV Box for the first time, make sure you’re pointing the Xfinity Voice Remote at the front of the X1 Wireless TV Box and are less than ten feet away from it during the activation set up ...

Visit our Digital Return Center and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your …Whether you’re a new customer or an old one, you know that Xfinity internet is a capable service that makes streaming, gaming, and other online activities faster and more enjoyable...Hello @user_356199, thanks for reaching out for help with your equipment return.You actually do not need the return tracking label to ship the equipment back to us. Here are the instructions to return equipment without the prepaid label:Learn about transferring your services when you move.I know how important it is to get that equipment return process to avoid being charged for devices which are no longer in use. If you are having an issue locating …Returning equipment. How do I return equipment when there’s no store in my area I need a printout tag for the equipment so when I take it to UPS. Question. •. …

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1.1K Messages. 1 year ago. Hello @TillmanCBolden, thanks for reaching out for help with your equipment return. You mentioned that you never used the modem or flex box, so it sounds like it was never activated on your account. If you received equipment from Xfinity, but didn't go through the process of connecting/activating the equipment, …Here is how to return your rented modem to Xfinity free of charge when moving to a new address. Call a nearby Xfinity store, make an appointment and visit the store later to drop the equipment. Send your equipment back to Xfinity using a prepaid UPS shipment after you’ve initiated the return online.09 Oct 2021 ... This video will show you how to set up a new Xfinity-Comcast X1 (XiD-P) Cable Box.Returning equipment back to Xfinity will require a few steps: Find out which equipment you have to send back; Figure out how you’ll be sending the equipment back to them; Take pictures of all of your equipment before sending; First of all, make sure you ask the representative what equipment they claim to have on file that is in your ...Sep 19, 2023 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press the "Enter" key on your keyboard to ...

Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.There's so much you can do with WiFi, but you have to make sure you have the right home networking equipment first. Here's a list of the networking equipment you need to connect your computers, tablets, game systems, and more to the internet and to each other. Learn more about setting up your wireless gateway and connecting to your wireless ...Under the arrangement, Xfinity customers will be able to return equipment to Comcast by dropping it off at a UPS Store. It can be dropped off as-is, unpackaged, and will be shipped back to Comcast ...www.xfinity.com/returns . I received an Xfinity modem in the mail to upgrade mine. I swapped it out and the directions says I could take it to a UPS store an...I was told to return Keypad, Touchscreen and Security Specific Router that they installed. I returned them to the Factoria (Bellevue, Wa) Xfinity store on Sunday. I was intercepted by an associate asking if I was returning the equipment I was carrying. He told me that I would be sent a receipt by e-mail using the barcode on the touchscreen.I know you are doing everything on your end as instructed and I thank you greatly for that. As @EG mentioned you can bring the device to a Xfinity store for return. The better option I find is bringing the device to a UPS store. The UPS store will package and ship the device back to us for free. You don't need a label or packaging, just the device.Moving and bringing your Xfinity Home service with you to your new address? Pack up your existing Xfinity Home equipment, and we’ll install it at your new address. Bring any new Xfinity Home devices you want to buy or compatible third-party devices. Our certified technician will activate and test your equipment.Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.Oct 6, 2021 · Choose a reason for return and press Continue. Select a return option, follow the listed instructions, and press Confirm. If you’ve selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place ... If you aren’t prompted, proceed to Step 3. Once you're signed in, select the Account tab from the bottom right of the Xfinity app. Select Activate xFi Gateway or Modem under the Devices section. If you’re activating WiFi Boost Pods, select Activate WiFi Boost Pods under the Devices section. Note: You can also begin the activation of a Flex ... Select a return option, follow the listed instructions, and press Confirm. If you’ve selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside.

For six months, my bill has been the same then all of a sudden a brand new charge for a piece of equipment I never had. I own two houses and fortunately one of …

Return for refund or hardware warranty replacement. To initiate a return for refund or hardware warranty replacement, for either the WiFi Boost Pods or Storm-Ready WiFi and Battery Backup, complete this online form. Once you've completed the form, you'll receive an email confirmation with next steps on how to return the equipment, as well as ... Once your modem is installed, call 1-800-427-8686 and follow the prompts to activate your modem. After activation is complete, unplug the modem, wait 30 seconds …View your equipment information in your account. You can view the make, model and serial number of your TV Box and modem in your account. You can use this information to: Identify your equipment. Troubleshoot technical issues. Access user manuals for your devices.Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.Plug the power cord into the back of your gateway and then into an electrical outlet. If you subscribe to Xfinity Voice service, connect your telephone to the Tel 1 connection on your gateway or modem using a telephone cord. Name your WiFi network and create a password. Wait for your gateway or modem to be ready.With the increasing prevalence of cybercrime, it is essential to take steps to protect your online accounts. Comcast email is one of the more popular email services, and it is impo...I know you are doing everything on your end as instructed and I thank you greatly for that. As @EG mentioned you can bring the device to a Xfinity store for return. The better option I find is bringing the device to a UPS store. The UPS store will package and ship the device back to us for free. You don't need a label or packaging, just the ...There are three options for returning your rented equipment: By mail: Use the return label in your Getting Started kit. In store: Exchange your existing equipment at an Xfinity …From your account, select Devices. Select the phone you want to return. If your phone is within the return eligibility window, there will be an Exchange or Return button in this …

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Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. • Press Enter to send your message. Like.Aug 14, 2023 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Return the device to any Xfinity Retail Store or UPS Store location. Comcast has teamed up with UPS to accept Comcast equipment returns at no cost to you. You ...The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press the "Enter" key on your keyboard to ...See some special notes at the bottom of the page about canceling service, returning a faulty modem, or using a self-provided modem. Important note: If you are canceling service and you lease your modem, or if you are ordering a replacement CenturyLink modem, you must return your current modem within 30 days to avoid equipment charges of up to $200.Are you looking to get the most out of your Comcast package? With so many channels available, it can be hard to know which ones are worth your time. Fortunately, there are a few ke...21 Jun 2023 ... You can take the equipment to your local UPS store, and they will package up your return for you and ship it free of charge. Just be sure to get ...You can return the equipment to any Xfinity store, or UPS facility. If you bring it to a UPS store, just let them know the equipment needs to go back to Comcast and they'll take care of it for you. They'll box it up and ship it back to us for free. They have our return address in their system, as we have a partnership with them.Whether you’re a new customer or an old one, you know that Xfinity internet is a capable service that makes streaming, gaming, and other online activities faster and more enjoyable...Follow the steps below to suspend your Xfinity Mobile service for up to 14 days through your Xfinity Mobile account online: Select the phone or tablet that’s lost or stolen. Select the Learn More button beneath Suspend this line. To proceed, select Suspend Line. You’ll receive a confirmation email when service is suspended. ….

Many people are familiar with Comcast, one of the leading providers of cable and internet services in the United States. What some may not know is that Comcast also owns Xfinity, a...To initiate a return or exchange, visit an Xfinity Retail Store or branded partner location. Retail associates will be able to review your purchase date and provide a refund or exchange in the store. All returned products must be in like-new condition with no visible damage and be accompanied by a purchase receipt. Please note, you'll need to ...After renewing my Xfinity subscription, I chose to purchase my own cable modem and router. I therefore need to return the rental equipment to Xfinity. However, the system for printing a UPS return label appears not to be working.How To Return Xfinity Equipment (For All Services) Daniele Besana. Need to know how to return Xfinity equipment? It’s easier than it sounds. You have three options – the first two apply if you need UPS to handle …It's less of a hassle than you think! I'll show you how.Alternatively, you can take our equipment to a UPS Store where they'll pack and ship it back to us on your behalf, and at no cost to you! Or you may want to simply visit our Return Center, where you can select the device (s) needing to be returned, print a shipping label, pack up the equipment, and schedule an at-home pickup by UPS (where ...Here is where a prepaid shipping label will be prepared for you to print. From there you can stop by a local UPS store where a UPS representative will pack and ship your equipment back to us, or you may package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home. Since you recently canceled your Xfinity service, you’ll see new service fees for unlimited talk and text on your Xfinity Mobile account. When the Xfinity Mobile primary account holder doesn’t have Xfinity Internet, Voice or TV, there is a $25 monthly fee for each Xfinity Mobile line. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window; Press Enter to send it.From your account, select Devices. Select the phone you want to return. If your phone is within the return eligibility window, there will be an Exchange or Return button in this … How to send back xfinity equipment, See some special notes at the bottom of the page about canceling service, returning a faulty modem, or using a self-provided modem. Important note: If you are canceling service and you lease your modem, or if you are ordering a replacement CenturyLink modem, you must return your current modem within 30 days to avoid equipment charges of up to $200., To send a "Direct Message" message: • Click "Sign In" if necessary. • Click the "Direct Message" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line., Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message., You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. 3. 0. U. user_1d5d51., To create a Comcast email account, individuals must be XFINITY Internet subscribers. Each Comcast account can have six usernames and emails attached, and users can be managed from ..., Dec 15, 2023 · I appreciate the detailed information about not requesting to cancel, or having equipment. I definitely want to see what is going on the account, and the communication you received. Since I will need to gather some information to locate and authenticate your account, and we don't want that in our public conversation please send a direct message: , You'll be taken to the Devices page where you'll see images of your in-home Xfinity equipment. This page contains an option to troubleshoot or restart if you're ....., To get started, please follow the steps below to send us a Direct Message To send a direct message: Ensure you are first signed in, then you will see a chat box icon at the top right of your page., Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. If you need help identifying your Comcast equipment, view your equipment information in My Account., To initiate a return or exchange, visit an Xfinity Retail Store or branded partner location. Retail associates will be able to review your purchase date and provide a refund or exchange in the store. All returned products must be in like-new condition with no visible damage and be accompanied by a purchase receipt. Please note, you'll need to ... , From there you can stop by a local UPS store where a UPS representative will pack and ship your equipment back to us, or you may package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home. If a UPS Store representative packages the equipment for you, you will receive a physical receipt …, Switch to channel number 1995 on all of your TVs and follow the on-screen instructions. It will promptly let you know if your TV boxes are compatible with the upcoming changes, and whether you need to replace them. However, you need to remember that TV Adapters do not need to be replaced. Also, Xfinity will replace all your TV boxes if you …, Discover new grant opportunities for small businesses in 2023 from Comcast, Progressive, and more. Funding rounds are opening! Apply now. Many large corporations launched grant pro..., 29 Dec 2021 ... ... equipment and taking all safety precautions when working with the tools, items, or other things seen or talked about in this video and/or ..., Aug 11, 2022 · Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your devices and hand them off to your local UPS driver or take them to a UPS store and they will package up your return for you free of charge. Be sure to visit here for the most up-to-date locations and ... , To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Click the "Direct Messaging" icon or https://comca.st/3EqVMu7. Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears., 8 months ago. You should be able to return it to your nearest service center and get a receipt. That is where I go for exchanges, etc. 0. 0., Mar 16, 2023 · Welcome to the Xfinity Forum and thank you for posting your question here. Should you need to return your rented equipment, there are a few ways to do so (all free of charge). OPTION ONE: ONLINE WITH PREPAID SHIPPING LABEL. Initiate your return online and send your equipment back with a prepaid UPS shipping label. , 744 Messages. 7 months ago. Hello @user_xyxnma thank you for taking the time to make this post! If you are in need of knowing how to return your equipment, you can review our How To Return Your Xfinity Equipment article for some really helpful information on the different ways you can return your equipment to us! Please let me …, You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. 3. 0. U. user_1d5d51., Since you recently canceled your Xfinity service, you’ll see new service fees for unlimited talk and text on your Xfinity Mobile account. When the Xfinity Mobile primary account holder doesn’t have Xfinity Internet, Voice or TV, there is a …, Returning equipment back to Xfinity will require a few steps: Find out which equipment you have to send back; Figure out how you’ll be sending the equipment back to them; Take pictures of all of your equipment before sending; First of all, make sure you ask the representative what equipment they claim to have on file that is in your possession., 20 Jul 2020 ... ... and install Comcast xFinity xFi Internet new modem through self installation. I hope this video was helpful and subscribe for more!, No matter which service (s) you have decided to self-install, you can watch a quick video that outlines how to set up, connect and activate your service (s) all in a few easy steps. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. Soon you'll be on your way to enjoying your Xfinity services!, XfinityChelseaB. @user_km0rrr , I do apologize but those are the only ways to return your equipment. If you no longer have an account you would have to return the equipment to a local Xfinity Service Center or UPS store location. UPS will print a shipping label for you and get it back to us as the Xfinity Service Center will scan it in right ..., Once your modem is installed, call 1-800-427-8686 and follow the prompts to activate your modem. After activation is complete, unplug the modem, wait 30 seconds …, Option one: Online with prepaid shipping label. Initiate your return online and send your equipment back with a prepaid UPS shipping label. Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return …, Restart from the Help menu. Press the A button on your remote control to access the Help menu. Press the OK button to select the Restart tile. Press the OK button again to select Restart. It may take a few moments for the TV Box to restart., You could bring the router to a local Xfinity Service center or to a UPS store. Our awesome partnership with UPS makes it to where the cost of shipping is covered and they provide the packaging and return label! Alternatively, we have our Digital Return Center. For more information on ways to return your Xfinity equipment we have this really ..., Ad Choices. Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device., Whether you’re a new customer or an old one, you know that Xfinity internet is a capable service that makes streaming, gaming, and other online activities faster and more enjoyable..., To create a Comcast email account, individuals must be XFINITY Internet subscribers. Each Comcast account can have six usernames and emails attached, and users can be managed from ..., Jan 28, 2023 · Step 1: Call the Customer Service Number. Step 2: Pack Everything Carefully. Step 3: Ship Back from a Nearby UPS Store. Step 4: File An Online Claim. Step 5: Wait for Your Refund. Reasons for Returning Xfinity Equipment. What Do You Need to Return. Ways to Return Xfinity Equipment. UPS Shipping.