Gotrax scooter not moving

Step 4: Plug into the Power Source. Next, take the charger and plug it directly into an electrical outlet for electric current. Make sure to log it firmly so it fits into the outlet. In the case of a power bank, insert the charging cable directly into one of the output ports of the power bank and turn it On.

After comparing a few different lower price range dual motor scooters, I decided on picking up the GOTRAX GX2. I had only ever ridden single motor commuting scooters before and wanted to upgrade to something faster, and had personally had good experiences with GOTRAX, so I figured I would get a GX1 or GX2 (GX2 has more power, range, and top speed).Three models from Segway Ninebot have earned our recommendation, with the Segway Ninebot KickScooter Max G30LP being the best option for most people. Safety isn’t just a matter of how you ride a ...To locate the black fuse in your Gotrax scooter, start by unplugging the battery pack from its compartment. Then, flip over your scooter and look for a small panel near the rear wheel on the underbelly of the device. Use a screwdriver to remove this panel and expose the battery compartment. Inside, you'll find a series of wires leading from ...Common Reasons for an Electric Scooter Turning On But Not Moving. 2.1 Battery Issues. 2.2 Motor Problems : Faulty Motor or Loose Motor Connections. 2.3 Issues With the Throttle or Controller. Loose or faulty throttle cable. Malfunctioning motor controller. Accelerator pedal sensor problems. Broken throttle return spring.The maximum speed of a 150cc scooter is usually between 50 to 60 miles per hour. The exact top speed varies based on the type of scooter and the weight of the rider. For gas mileag...Check Battery. It's possible that you got a defective battery. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. 2) You are using an outlet with a higher voltage than what is recommended for fast charging.Another sign of battery trouble is when your Electric Scooter Bike does not move as fast as before, even with a full charge. This could mean the battery is getting old and needs replacing. ... Your Gotrax scooter may not reach its top speed due to several common issues. The battery needs to be fully charged to give full power.Once you’ve got the controller open, look for the black hall sensor. It’s a small, black piece that’s sensitive to the magnet. 3. Check the Alignment. Make sure the hall sensor is properly aligned with the magnet. It should be close but not touching. If it’s too far away, carefully move it closer to the magnet.

Step 3: Monitor the Charging Process. Once the charger is plugged into the scooter, you can monitor the charging process. The charger box will display a green light when the battery is fully charged. If the battery is still charging, the light will be red, indicating that the charging process is ongoing.FAQ. Average Shipping time of 3-5 business days. Based in Dallas TX, Available M-F 9am-5pm. finance your new ride with Shop Pay. All Adult eScooters & eBikes are covered for 2 year from any manufacturers defects. Our simple returns process takes about 48 hours. Here you a can find all the frequently asked questions (FAQ) about gotrax products ...The best budget scooter under $300. There’s a reason why the GoTrax GXL V2 is the best-selling cheap scooter – it has everything a beginner needs. With a sturdy build, decent speed, and well-rounded rider comfort, the V2 is built to take the stress out of the short journeys. Read full review. $279.99 $269.99.With a top speed of 28 mph and a range of up to 74 miles, this pedal-assist and throttle e-bike has a 48V 20aH/960Wh lithium-ion battery that is fully charged in about 6 hours, and has a maximum ...GMAX Ultra Electric Scooter. 4.56 (59) $649 $849. Save $200. From $58.58/mo or 0% APR with. Check your purchasing power. G10. Use Code G10 to save 10% on your GMAX Ultra! The GMAX is the top end of our commuter series.Step 1: Turning off the Power Button and Detaching the Battery. Step 1: Turning off the Power Button and Detaching the Battery. Before you close your GOTRAX scooter, it is important to ensure that the power is turned off. Start by pressing and holding the power button located on the deck of the scooter until the digital display turns off.The GOTRAX electric scooters are adult-size machines made for the urban commuter and built to last. Despite its rock-solid durability and impeccable construction, moving parts can wear out or suffer damage from daily use. When the unforeseen happens we can supply just the right replacement items to keep your GOTRAX rolling along like new.

Dead battery: A common reason for your scooter not moving is simply a drained battery. Perhaps you forgot to charge it before use, or it was used beyond its capacity. To solve this problem, plug in your scooter and leave it to charge for the recommended time. Once fully charged, give it a try and see if it runs as expected.Comparison Chart: Maximum Speed: 18 mph GOTRAX G3 Plus Adult Electric Scooter, 300W 10" Tires Max 18 mile Foldable Escooter for Adult, Gray: 15 mph GOTRAX Rival Adult Electric Scooter, 8.5" Pneumatic Tire, Max 12 mile Range and 15.5Mph Speed, 250W Foldable Escooter for Adult, Charcoal Gray: 12 mph GOTRAX G2Plus Foldable Electric Scooter for Adult Teens Age of 8 with 6" Tires, 200W 12mph, GrayMonthly Payments. finance your new ride with Shop Pay. 2 Year Warranty. All Adult eScooters & eBikes are covered for 2 year from any manufacturers defects. 14 Day Returns. Our simple returns process takes about 48 hours. use the form on this page to obtain an RMA or warranty claim or returns for product purchased from GOTRAX.com.Whenever you ride the Gotrax scooter, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk. 4. Do not modify the product from the manufacturers original design. 5. Keep hands and all body parts away from moving parts while operating the scooter. 6.Solutions. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. If this does not work, replace the console. E4 - Replace the motor wheel. E5 - Replace controller / replace entire product. XR ULTRA / XR ELITE.

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By accident I pushed it backwards and lifted the front wheel off the ground and pressed the accelerator and it ran. All you have to do to fix it.is remove the 4 screw plastic cover from the right side of the front wheel (the motor wheel) and reverse the 3 wire power plug. Flip it 180 degrees. That fixed mine. 1.Page 8: Charge Your Scooter. Charge Your Scooter Before using the scooter, you must fully charge the battery. 1. Open the rubber charging port cover. 2. Insert the charging plug into the port. 3. The charger box will have a green light when fully charged and a red light when charging. Page 9 Scooter Console Functions Long press power button to ...App Compatibility: With the help of the Max Electric Scooter app, you can connect to your phone via Bluetooth to check the charge of your scooter before every ride. Verdict. If you're in the market for a reliable scooter that charges quickly and has excellent performance, the Gotrax GXL Commuting Electric Scooter is a good choice.The GOTRAX electric scooters are adult-size machines made for the urban commuter and built to last. Despite its rock-solid durability and impeccable construction, moving parts can wear out or suffer damage from daily use. When the unforeseen happens we can supply just the right replacement items to keep your GOTRAX rolling along like new. All Adult eScooters & eBikes are covered for 2 year from any manufacturers defects. Our simple returns process takes about 48 hours. Shop safe on GOTRAX®‎ Official website. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Save big and order direct from the manufacturer. Free Shipping and 30 Day returns on all orders. Q: Why is my Gotrax G4 scooter not turning on? A: There could be multiple reasons for the scooter not turning on. First, check if the battery is sufficiently charged. If not, connect the scooter to the charger and allow it to charge. Additionally, ensure that the power switch is in the “on” position and check for any loose connections or ...

GOTRAX is an American company based in Texas. Our products are proudly manufactured in Jinyun County and independently quality control checked by a 3rd party. Starting with hoverboards, GOTRAX has continued to make innovative and exciting products including eScooters, eBikes, eDirt Bikes, and more. GOTRAX products can be found on many major ...Kids and adults alike have fallen in love with electric scooters. Whether they’re for having fun riding up and down the driveway or getting around your city to run errands, these s...The e-scooter that is just right. The G2 Plus was made for kids who are too big for a kids electric scooter but not quite big enough for a GXL V2. Featuring 6" solid rubber tires to handle any kind of ride your child throws at it. 6.8 Miles Per Charge 12 MPH Max Speed 200W Avg. Motor 6" Solid Rubber Tires Dimensions:If your Gotrax scooter won’t move, first check if the scooter is turned on and the battery is charged. Make sure the brakes are not engaged and the motor controller is functioning properly. If all these factors are in order and the scooter still won’t move, it is best to reach out to Gotrax support for further assistance.My brand new gotrax and it doesn't work. Got stranded with my gotrax.Here you can buy replacement parts for all the gotrax products. For more information feel free to contact our customer service team and they can direct you to the right parts for your gotrax product. ... G4 Electric Scooter for Adults Sale price $549. F1 Folding Electric Bike 2.0 Sale price $699 Regular price $899. DX1 Dirt Bike for Kids Sale ... Then, press down on the throttle to start the scooter moving forward. If you are riding a Gotrax scooter with a kick-to-start feature, you will need to kick off the scooter before pressing the throttle. How to Turn Off Gotrax Scooter? To turn off your Gotrax scooter, simply press and hold the power button for 3 seconds. Here are simple causes due to which Gotrax Scooter Won’t Turn On: 1: The Battery Is Dead: Most common reasons is the dead battery. Make sure that the battery is fully …Gotrax Scooter Won't Accelerate (7 Fixes): H ere are the fixes you can read about when gotrax scooter not accelerating as people mostly face in gotrax gxl v2 not accelerating. If you want to read this you should also focus on some other related readings like Scooter turned on but won't move, and in some cases if scooter won't turn on at ...

If Gotrax controllers are too expensive or unavailable altogether, you could always install an aftermarket controller kit; aliexpress has them for about $30 and they include all the hardware you need. All this part about installing a generic controller assumes that your scooter isn't a GXL. If it is a GXL then it all still counts, but working ...

GoTraxx GXL motor wont move anymore. The front motor on my GoTrax GXL will no longer accelerate or move at all. It has been doing this for a while up until now, the motor would abruptly stutter and stop, but I saw some other posts with the same issue and they refer to it as a "jumpy motor." Today it just gave out, as soon as I stopped ...The GoTrax G4 weighs 36 lbs / 16.3 kg, which puts it a bit above the average weight for a budget electric scooter. The dimensions of the scooter are also on the bigger side, with folded dimensions of: length: 42.3 in / 107.4 cm. width: 17.9 in / 45.5 cm. height: 20.5 in / 52 cm.If you have contacted our Customer Support Team already just pm us your email address. I can send it over to one of our Representatives, they will be able to find you in our system and begin assisting you with your issue. Step 1: contact GoTrax support. Step 2: provide more detail.Jun 17, 2020 ... Comments10 · GoTrax hub motor plate removal pt. · GoTrax XR front wheel removal · Electric Scooter Hub Motor DIY Repair - replacing wires and&...It's likely your battery is failing/failed. You can check this by charging the scooter and then, before powering it on, measuring the voltage of the battery with a multimeter. Then power the scooter on. If it cuts off immediately, check the voltage. If the voltage is low again, then the battery is shot. I was able to do this to verify my ...Innovative Portable Folding Design - The XRE Commuting Scooter is equipped with One-step folding system for portability. Aluminum material to enhance stability and a special Red Safety Button to protect the handlebar from folding while riding. Long-range Electric Scooter - High capacity 36V/5.2AH battery with a maximum travel range of up to 12 ...The GX3 is a great choice for experienced electric scooter riders: thanks to its better specs and higher power, the GX3 offers a fresh and exciting ride for all kinds of seasoned e-scooter fans. Consider picking up a GX3 for yourself or a scooter enthusiast in your life this holiday season — during the GOTRAX Black Friday Sale , the GX3 is ...Here's a step-by-step guide for turning on the lights on your Gotrax scooter: First, locate the power button on the handlebar console. Press and hold this button for a few seconds until the display screen on the console lights up. Next, locate the light button on the handlebar console. Press and hold this button for a few seconds until the ...

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4. Loosening and fixing Brakes. Adhere to the scooter’s provided instructions for brake adjustment. Gradually release brake tension to alleviate any excessive pressure that might be causing the wheel to lock up. 5. Replacing Worn-out Bearings. Elevate the rear wheel off the ground by lifting the scooter.Dec 25, 2022 ... Comments8 · What to do when your Battery Does Not Charge · How To Revive Dead Scooter Lithium-Ion Battery - (Or Any Device!) · GoTrax hub moto...By Alex September 12, 2023. The Gotrax scooter may not turn on due to a dead battery or a faulty power switch. In such cases, check the battery connection or consider replacing the power switch. (Introduction – 120 words) The Gotrax scooter is a popular electric scooter known for its convenience and eco-friendly features.There are 3 on the bottom and 5 on top. If OK, then re-seat everything. Do not twist handlebar, and make sure battery is aligned to pins. That may fix the issue. While handlebar if off, check to make sure brake switch is OK (visual inspection). Take brake cable off the hand brake lever and re-seat. If it does not, remove panel near power button.The GoTrax Xr is a barebones scooter, but this simply means that the company focused on getting a few things right, rather than implementing a whole host of features poorly. ... To keep it from speeding away from you, you need to kick off and get the scooter moving a bit before it will accelerate. Once it starts, it picks up speed fairly ...Aug 10, 2021 ... The Gotrax Rival has quickly become my grown-up toy of choice. No doubt about it, as you get older, the toys get cooler and cooler.The GoTrax XR Ultra is made of aluminum alloy, making it both lightweight and durable. This means you can easily carry it when needed, and it can withstand the wear and tear of daily use. Not only is it strong and sturdy, but it also has a modern and minimalistic display that provides important information about the scooter.To use a Gotrax scooter, first ensure that the battery is fully charged and turned on. Step onto the footboard and use one foot to push off while keeping the other foot on the footboard. Use the throttle to accelerate and the brake to slow down or stop. Always wear a helmet and follow local traffic laws while riding. After use, turn off the scooter and store it in a safe location.Official Product Guides for GOTRAX The go to guides you need for your GOTRAX Electric Scooter for Adults and Electric Bikes. These guides assist with caring for your GOTRAX ride and so it can take care of you. From practicing good charging techniques to troubleshooting assistance to get you back to riding. Please conGOTRAX's electric scooter line up has led the industry in innovation. We offer an incredible selection of commuter, casual, and performance models. ... There are a few categories to consider when choosing an electric scooter CATEGORIES Commuting High Performance Entry Level Commuting and Errands TAKING YOU FURTHER: XR ELITEPRICE: $499.99 ... ….

If your Gotrax scooter won't move, first check if the scooter is turned on and the battery is charged. Make sure the brakes are not engaged and the motor controller is functioning properly. If all these factors are in order and the scooter still won't move, it is best to reach out to Gotrax support for further assistance.The reason for mobility scooters’sudden stopping can come from their magnetic brakes, battery, motor, switch, and wheels. Almost all these problems may come from faulty wirings that affect the whole scooter’s performance. And since no equipment is immune from technical issues, mobility scooter users should prepare themselves for this situation.Find helpful customer reviews and review ratings for Gotrax XR Ultra Electric Scooter, 8.5" ... The handling was nimble enough to move around other pedestrians with ease, and yet still sturdy at higher speeds. I did not get a reliable top speed measurement since I wasn't able to find a stretch of flat road that was long enough, but even so, I ... From $58.58/mo or 0% APR with. Check your purchasing power. G10. Use Code G10 to save 10% on your GMAX Ultra! The GMAX is the top end of our commuter series. Built with an LG battery, it’s our most reliable scooter for daily commuting. Color: Black - 36V 17.5aH. Add to cart. 1. Power Button Issues. Verify that you are pressing the power button correctly. It’s worth noting that some scooters have varying power button functionalities. …To start a Gotrax scooter, you will need to make sure that the scooter is turned on and find the throttle. Then, press down on the throttle to start the scooter moving forward. If you are riding a Gotrax scooter with a kick-to-start feature, you will need to kick off the scooter before pressing the throttle. How to Turn Off Gotrax Scooter?Save $35. From $28.34/mo or 0% APR with. Check your purchasing power. Color: Black. Add to cart. The Apex is a game-changing electric scooter designed with rear-wheel drive and an in-deck battery that enhances power, distance, and stability for an all-around better ride. Capable of up to 15 miles per charge, the Apex does wonders for commuters ...All Adult eScooters & eBikes are covered for 2 year from any manufacturers defects. Our simple returns process takes about 48 hours. Shop safe on GOTRAX®‎ Official website. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Save big and order direct from the manufacturer. Free Shipping and 30 Day returns on all orders. Gotrax scooter not moving, Later Stage Assessment: After utilizing your Gotrax scooter for a minimum of 20 months, indicating substantial usage, opting for the warranty will lead to a one-month repair period. This extension ensures your scooter's functionality for at least an additional 3 months, summing up to 24 months of usage, aligning with the warranty expiration., Scooters can all be set to "kick-to-start", which means you have to get it going 3-4mph before the throttle lever will start to work. If the scooter is in this mode and you don't get it moving before you press on the throttle lever, nothing will happen. It will seem like a dead scooter., The Gotrax G4 did not disappoint. The G4 charged up the first hill at a whopping 17.5 miles per hour. The 3.49% steepness grade only caused the machine to slow down by roughly 2.5 miles per hour. This colored us impressed. We upped the ante a bit with a steeper hill, 10.5% grade, and the scooter began to struggle., Otherwise, hard reset your scooter to the default factory settings. Power ON your GoTrax electric scooter. Press and hold the “Power” button for 5 seconds. Release the button when the display screen goes black. Wait for 30-60 seconds. Press the “Power” button again to turn ON the vehicle. Tip#4., Key Takeaway. To lock the Gotrax scooter, locate the folding latch on the main stem and use the key provided to turn it to the "lock" position. If the scooter has a removable battery, take it out and store it separately for added security. You may also want to use a bike lock or cable to secure the frame of the scooter to a stationary ..., Resetting using the reset button or power button. It involves pressing and holding the button for a few seconds, and the system reset will be performed automatically. The second way to do this is by simply disconnecting the battery and reconnecting it after 5-10 minutes to give the scooter a fresh restart. Top Pick., The best Gotrax electric scooter is the GXL V2 Commuter. It offers a mix of performance, range, and affordability. Gotrax is a reputable brand in urban mobility, producing a range of electric scooters designed for various needs and budgets. The GXL V2 Commuter stands out for its 15. 5 MPH top speed and a travel range of up to 12 miles on a ..., Amazon.com: Gotrax Astro Electric Scooter with Seat, 14" Pneumatic Tire and 19 Miles Range&15.5Mph Power by 350W Motor, Comfortable Rear Dual Shock Absorption&Wider Seat, EBike with Carry Basket for Adult White : Sports & Outdoors, Looking for a safe and fun way to get your kids moving outdoors? Check out the GOTRAX Electric Scooter! With a lightweight aluminum frame, solid rubber wheels, and a top speed of 7.5 mph, this scooter is perfect for kids ages 6-12., Buy one, take the battery out (should come out easy), then put your battery into the new scooter to charge. If it charges, then there is a connection issue somewhere in your scooter. If the batteries do not charge, then all 3 of your batteries are bad. You can return the scooter to any Walmart store. IMO, Gotrax "owes" you this much., It IS faster with the VESC (between 2 - 3 mph faster) It allows for MUCH BETTER hill climbing. The motor is silent and buttery smooth (I'm using FOC sensorless mode) 2. Reply. I have been doing some modifications to my Gotrax XR Ultra and I'll keep this here for information in case it can help someone else., Yes, the G5 is a good budget e-scooter for heavier riders. First, the scooter has a decent max rider weight capacity of 264 lb., and its performance is as good for a 215 lb. rider as it is for someone closer to the limit. That aside, the G5 has a generous riding platform of 18 inches by 6 inches, perfect for riders with larger feet., Jun 30, 2021 · Make sure to test your electric scooter if the acceleration is running smoothly. Issue 7: There is little to no acceleration. This is similar to the previous issue. After all, it’s regarding your speed. If you’re not moving or accelerating fast on flat ground, then there’s something wrong with your e-scooter. How to fix speed or ... , To do that, plug in the Gotrax and allow it to charge for 24 hours. You can check its progress by pressing either of its buttons and waiting 10 seconds until its current charge appears on screen. Once charged, press both buttons at once to switch modes from Charging Mode to Ride Mode. This will take about 30 seconds as well., The first and simplest step is to charge the battery. Plug your charger into the scooter and wait until the battery is fully charged. Keep an eye on the charger’s light: it should change from red to green when the battery is fully charged. If it doesn’t, there might be an issue with either the battery or the charger., This is the Official SubReddit for the electric scooter and e-bike company GOTRAX. We are here to help our riders and have other GOTRAX riders have a place to talk and help one another. Please be sure to read the rules after you join and have fun! Members Online. Gotrax GXL V2 Accerlations issues ..., Gotrax FLEX Electric Scooter with Seat for Adult, 18.6Miles Range&15.5Mph Power by 400W Motor, 14" Pneumatic Tire&Height Adjustable Seat, Foldable Commuter Scooter with Phone Holder, Hook&Carry Basket., 6 Reasons why an e-scooter starts but won't accelerate [+Fixes] 1. The throttle has a dead zone. How to fix a dead zone in the throttle. 2. Damaged throttle. How to fix a damaged scooter throttle. 3. Loose connections., Description: The headlight on the GOTRAX Rival Electric Scooter is not functioning. Cause: The headlight bulb may be burned out or there may be an issue with the wiring. Troubleshooting: Replace the headlight bulb with a new one. If the problem persists, inspect the wiring connections or consult a technician. 8., Call: 844-4GO-TRAX. Email: [email protected]. Hours: 9am - 5pm MST, Monday - Friday. PLEASE BE SURE TO SELECT YOUR MODEL OF ELECTRIC SCOOTER WITH THE DROPDOWN MENU One of the most important pieces of an electric scooter. The battery is what makes our scooter's electric. It supplies power to your motor, console, …, Jun 11, 2019 · My brand new gotrax and it doesn’t work. Got stranded with my gotrax. , In most cases, your scooter will need to meet a battery size requirement of less than 160 Wh. E-scooters satisfying this condition are rare, and most reputable brands do not manufacture them. Before you fly, confirm your device’s battery size by checking the owner’s manual. Once you’ve verified your electric scooter is allowed on the ..., Hi!Tech illiterate here. I have T490s and from two days, the red light near battery port doesn't get switched off. I just also realised laptop is not getting charged. I ordered a new charger but I'm worried if it is not a charger problem and if something is wrong with laptop charging port itself., The first step is to disconnect the power and turn off the scooter. Then, using the adjustable wrench, remove the nuts that secure the wheel to the scooter frame. Carefully remove the wheel and ensure that there's no damage to the brake system or the electric motor. Step 3: Inspect the tire. Before trying to fix the flat tire, you need to ..., This is mainly a safety feature so if you accidently hit the throttle your electric scooter won't push off on its own. First you must manually push off on your escooter to reach a speed of 2-3 mph. Then, you will press the throttle and feel the motor engage. Although, don't press the throttle while you are pushing off., This is the Official SubReddit for the electric scooter and e-bike company GOTRAX. We are here to help our riders and have other GOTRAX riders have a place to talk and help one another. Please be sure to read the rules after you join and have fun!, Firstly, the battery setup - like so many other aspects of the scooter - improves on its forebears in GoTrax's line of adult scooters. The Li-ion battery not only provides a pacey 4-hour charge time and max 15 mile range (7-9 miles under realistic conditions) but comes with a battery management system to boot., 7 Methods To Make GoTrax Scooter Faster. 1. Modifying Control Module (Risky) To eliminate the speed limiter, follow these steps: Locate the speed control module and carefully remove the cover. Identify the resistor lead, and clip it off. Take care not to touch other components inside to prevent damage. Replace the cover and test the …, About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ..., The Comet comes with bright LED underlights for one unique ride that is sure to standout! Any Questions？. Call: 844-4GO-TRAX. Email: [email protected]. Hours: 9am - 5pm MST, Monday - Friday. View all. Your kids new favorite ride. The Comet comes with bright LED underlights for one unique ride that is sure to standout!, The first step is to disconnect the power and turn off the scooter. Then, using the adjustable wrench, remove the nuts that secure the wheel to the scooter frame. Carefully remove the wheel and ensure that there's no damage to the brake system or the electric motor. Step 3: Inspect the tire. Before trying to fix the flat tire, you need to ..., Dead battery: A common reason for your scooter not moving is simply a drained battery. Perhaps you forgot to charge it before use, or it was used beyond its capacity. To solve this problem, plug in your scooter and leave it to charge for the recommended time. Once fully charged, give it a try and see if it runs as expected., Gotrax e-bike and e-scooter frames are covered by a replacement warranty for 2 Years. This warranty includes a replacement frame only. Labor charges associated with transferring parts to replacement frames are not included. In the event that the processing of a warranty claim requires shipping, any such shipping charges are the …